FAQ on Promotional Items

It’s not the product that comes first—it’s your goal. Who do you want to reach? On what occasion will the item be used? And what do you want the recipients to remember?

Based on this, we’ll suggest products that fit your brand and your budget. If you already have an idea, we’ll work with you to figure out the best way to bring it to life.

We’d be happy to. You can reach us by phone or through our contact form.

Would you like to see the products in person and compare different finishes? Then schedule a personalized “Gipfeli” meeting at our showroom in Schlieren.

For many products, we can provide you with a sample before you place your order. This allows you to take your time evaluating the material, color, and workmanship.

Depending on the product, this may be a free sample, a sample for a fee, or a custom-finished pre-production item. We’ll discuss with you in advance which option makes the most sense for your project.

Yes. You can come to us with a specific idea or simply with a goal for which you’re still looking for the right product. Together, we’ll develop a solution that fits your brand and your intended use.

Depending on the project, we may modify an existing product, combine different elements, or develop a custom solution. We clarify early on what is technically feasible and what budget and production timeline you can expect.

Tell us about your idea —we’ll show you what it can become.

The minimum order quantity depends on the product and the desired customization. For traditional promotional items, production often starts at a certain quantity, while select products are also available in small quantities.

Depending on the item, personalization with names or custom designs is available starting with as few as one piece. Let us know the quantity you’d like—we’ll determine which solution is practical and cost-effective.

For many products, you can combine different colors or sizes within a single order. This is particularly useful for textiles or merchandising lines.

Whether the minimum order quantity applies to each variant individually or to the entire order depends on the product and the finishing process. We’ll review the options for you and put together an order that meets your needs.

The price is based on the product, the order quantity, and the selected finishing options. Depending on the project, additional costs may apply, such as setup fees, packaging, or shipping.

With larger quantities, the price per item often decreases. However, it’s not just the lowest unit price that matters—it’s finding a solution that fits your needs and your budget. That’s why we’ll provide you with a transparent quote.

Many items are also available without printing or finishing. This can be useful if you need the products on short notice or if you’d like to arrange the finishing yourself.

Just let us know which item and quantity you’re looking for. We’ll check availability and show you the appropriate ordering option.

The right finish depends on the product, the material, and your logo. A detailed design has different requirements than simple lettering. The intended use also plays a role.

We’ll review your design and recommend the best method for applying your logo to the product you’ve chosen. Before production begins, you’ll receive a preview or a “good to print” file for approval.

Your logo works best as a vector file, such as in EPS, AI, or vector-based PDF format. This allows it to be enlarged without any loss of quality and used for various finishing processes.

If you only have a different file, please send it to us anyway. We’ll check the quality and let you know whether it can be used as is or needs to be edited.

Yes. Before production begins, you’ll receive a preview or a “good to print” approval. On it, you’ll see the position, size, and color of the finish.

We won’t start production until you’ve reviewed and approved the design. If any adjustments are needed, we’ll discuss the changes with you beforehand.

Yes, many products can be personalized with names, numbers, or custom designs. Depending on the item and the method used, this can be done for as few as one piece.

This is ideal, for example, for employee gifts, team apparel, or fan merchandise. We’ll review your information and show you which option is best suited for the product you want.

Production time depends on the product, the finishing process, and the order quantity. In-stock items with a simple finishing process are often available more quickly than custom-made or individually produced items.

Please let us know your desired delivery date as early as possible. We’ll assess feasibility and create a realistic timeline. Once you approve it, we’ll oversee the order through delivery.

For select products, short production times or express solutions are possible. The key factors are current product availability and the desired finish.

Please let us know your delivery date when you submit your request. If the originally requested product cannot be delivered within a realistic timeframe, we will look for a suitable alternative.

Yes, a fixed date can be factored into the planning. It’s important that we know the event date from the start so we can schedule enough time for data verification, approval, and production.

Once we’ve clarified the product and finishing details, we’ll provide you with a realistic timeline. The sooner you involve us, the wider the selection of suitable products will be.

Production typically begins after you have provided written approval of the “ready for print” version and once all required data has been received in full.

Additional shipping time may apply depending on the production location and shipping method. We include both of these factors in our planning so that you can understand the estimated delivery date.

Sustainability does not depend solely on the material. The product’s lifespan, its actual usefulness, and the production conditions also play an important role.

A high-quality item that lasts a long time may be a better choice than a supposedly eco-friendly product that ends up being thrown away quickly. That’s why we always consider the product as a whole and its intended use.

Depending on the product, our promotional items come from Switzerland, Europe, or international manufacturing facilities. Their origin depends, among other things, on the material and the quantity required.

If a specific country of origin or the shortest possible supply chain is important to you, we’ll take that into account when selecting products and show you suitable options.

cadolino is a member of amfori. The amfori BSCI provides us with a system that helps companies identify social risks in supply chains and work with participating manufacturers to drive improvements.

You can find more information on our page about amfori BSCI and responsible supply chains.

Yes. Together with myBLUEPLANET®, we offer a curated collection of sustainable promotional items. A portion of the proceeds from sales goes toward Swiss climate projects and initiatives to provide access to clean drinking water.

You can learn more about this on our page about sustainable promotional items with myBLUEPLANET®.

Yes. If you regularly need the same promotional items, we can store the products for you and provide them as needed.

This way, you won’t have to worry about production and receiving goods every time you place an order. Together, we’ll determine what inventory levels make sense and when to schedule additional production.

Yes. We can ship your promotional items directly to individuals, branches, or event venues. This is helpful, for example, for employee gifts or decentralized campaigns.

Please make sure to provide us with the necessary recipient information. We’ll take care of sorting, packaging, and shipping.

Yes. We put together individual products into a set and package them to suit the occasion. Upon request, we can include cards, personalized inserts, or other elements of your campaign.

This way, several items are combined to create a thoughtful gift that’s ready to be presented or shipped directly.

Yes. For companies with recurring needs, we develop customized online store solutions. Authorized employees, branches, or partners can place orders from an approved product range through these stores.

You can view your inventory and orders in one place. We can also handle warehousing and shipping upon request. Talk to us about your needs —we’ll show you what a suitable solution might look like.